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The Quality Tourism Accreditation Program certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All accredited businesses undertake regular onsite audits to ensure compliance.

Accredited businesses must complete the following:

  • Licences & Permits: Ensures the business has all the required licences and permits.
  • Insurance Details: Ensures the business has all required coverage inc. at least $10 million in public liability insurance.
  • Customer Service:  Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
  • Business Operating Systems: Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
  • Human Resource Management: Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
  • Risk Management: Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
  • Economic Sustainability and Financial Systems: Ensures business complies with accounting standards, up-to-date record keeping and complies with consumer laws.
  • Environmental Management: Business must demonstrate a documented and practical commitment to sustainable environmental practices.
  • Code of Practice: Business must sign industry code of ethics.

If you would like to find out more about becoming a Quality Tourism Accredited Business and be listed on this website, visit www.ticsa.com.au/industry-programs/quality-tourism-framework/ or email info@ticsa.com.au.